Eligibility Requirements

To ensure a smooth return or exchange, items must meet the following conditions:

• Apparel: New condition with tags intact and returned with original packaging. Must be free of odor and dog hair
• Walk: New condition and returned with original packaging. Must be free of odor dog hair
• Boots & Shoes: New condition with clean, unscuffed soles and returned with original packaging. Must be free of odor and dog hair.
• Chains and Cuban Link Leash: All of our chains are wrapped in a protective layer to prevent scratches. Once the protective packaging is removed, we can no longer accept any returns or exchanges.
• Home Goods (mats, beds, couch covers): Must be returned in new condition with original packaging, unwashed and free of odor and dog hair. Items that are vacuum-sealed on arrival must be returned sealed — once the vacuum seal is opened, we can no longer accept a return or exchange.

Lifetime Warranty - Walk & Jewelry
We stand behind our harnesses, collars, leashes, chains, and jewelry for life. If hardware or stitching fails from a defect in materials or workmanship, we'll repair, replace, or credit it — no expiration, no registration required. Email hello@adhoppet.com with your order number and a photo.
What's covered: buckles, clasps, snaps, D-rings, and hardware that break or stop working; stitching or bar-tacks that fail; chain clasps and links that fail.
What's Not covered: normal wear, chewing, or misuse.
(Shipping Policy for Warranty: As the product is manufactured in China, customers are responsible for the shipping costs to send the item to our factory for warranty service. Please confirm this policy before placing your order.)